Refund Policy

Guidelines for Reimbursement within New World: Aeternum

Overview

Welcome to the New World: Aeternum Refund Policy, a cornerstone in maintaining transparency and trust within our digital marketplace. This policy outlines the procedures, rules, and conditions under which we may grant reimbursements or returns for digital transactions conducted within our platform. At New World: Aeternum, we understand that issues may arise from time to time, and it is our intention to ensure that our players are provided with fair, timely, and equitable solutions when appropriate. By engaging in any transactions with New World: Aeternum, you agree to abide by this Refund Policy, which has been carefully crafted to balance fairness, transparency, and operational clarity.

This policy applies to all purchases made on the New World: Aeternum platform, including but not limited to in-game currency, downloadable content, exclusive items, or any other digital goods. Please review the terms thoroughly to ensure that you understand your rights and obligations as well as the circumstances under which refunds may or may not be granted. The goal of this policy is to foster a trustworthy and transparent system where all users are treated fairly, and any potential disputes or issues are resolved promptly and equitably.

1. Refund Eligibility Window

To ensure that our players have sufficient time to assess the content and functionality of their purchases, we provide a refund window of fourteen (14) calendar days from the original date of purchase. This period gives users ample time to explore purchased items, verify their quality, and confirm they meet expectations. After this window expires, refund requests will be reviewed on a case-by-case basis, and will generally only be granted if there are technical issues or failures beyond the user’s control, such as platform errors that prevent delivery of the purchased product or result in irreparable defects.

If you are seeking a refund, we highly encourage you to submit your request within the fourteen (14) day window to ensure a smooth and swift resolution. Requests made after this period may still be considered depending on the nature of the issue at hand, but will be subject to additional review procedures.

2. Digital Products and Non-Physical Items

Due to the nature of digital goods, most purchases are non-refundable, particularly after delivery has occurred. Digital assets, such as downloadable content (DLC), in-game currency, unlockable features, or any content that can be used, consumed, or accessed digitally, are generally final sale. However, exceptions may be made if a purchased item is not delivered correctly, has been corrupted, or is rendered unusable due to unforeseen technical issues or errors on the New World: Aeternum platform.

In cases where an item is not delivered as expected or is malfunctioning due to system issues, players should report the problem as soon as possible via the official support channels. Refunds will only be granted under these exceptional circumstances and after proper evaluation of the issue.

3. Access Revocation

Upon the successful approval of a refund, New World: Aeternum reserves the right to revoke access to any associated items, licenses, or privileges related to the refunded product. This includes, but is not limited to, access to in-game content, downloadable materials, or exclusive items that were previously unlocked. This policy ensures that the New World: Aeternum economy remains fair and balanced, and prevents misuse of refunded items.

Once a refund has been processed, any access rights associated with the refunded goods will be terminated immediately. In cases where items or features were purchased through a bundle or as part of a larger transaction, the remaining items or services may still be accessible, provided that the refund does not affect the remaining balance or access rights.

4. Processing Timeframe

Upon approval of a refund request, the reimbursement process may take up to ten (10) business days to complete. This timeframe accounts for the necessary checks and verification procedures, as well as any processing delays by third-party payment providers, banking systems, or financial institutions involved in the transaction. While New World: Aeternum makes every effort to expedite the refund process, certain delays may occur that are beyond our control.

You will be notified of the status of your refund via the in-platform messaging system or through the registered contact details associated with your account. Please note that depending on the original payment method used, refunds may be issued via different channels, including direct deposits, digital wallet credits, or through the original payment provider (e.g., credit card, PayPal, etc.).

5. Non-Refundable Circumstances

New World: Aeternum operates under a policy of fairness, and as such, there are certain conditions under which refunds will not be granted. These include, but are not limited to:

Buyer’s remorse, or accidental purchases made by the user;
Dissatisfaction with game content, difficulty, or progression (e.g., difficulty levels, gameplay balance, personal preference issues);
Penalties arising from rule violations, account suspensions, or bans due to cheating or other violations of New World: Aeternum’s Code of Conduct;
Issues arising from the use of unauthorized third-party software, hacks, or mods that alter the intended functionality of the platform or gameplay experience.

Refund requests that fall under any of these circumstances will not be eligible for processing unless there is sufficient evidence presented and a full review of the situation is conducted. Exceptional cases may still be considered based on additional information provided by the user.

6. Submission and Review Process

All refund requests must be submitted through the official New World: Aeternum support channels, located on the official website. To facilitate the review process, each request should include:

The transaction ID or order number associated with the purchase;
A description of the item(s) or service(s) being refunded;
The original purchase date;
A clear and concise explanation of the reason for the refund request, including any supporting evidence (screenshots, error messages, etc.).

Once a refund request has been submitted, New World: Aeternum’s support team will evaluate the claim promptly and fairly. Our goal is to process all requests as efficiently as possible while ensuring that the policy is applied fairly. We aim to resolve all refund-related issues within a reasonable period.

7. Special Conditions for Event or Pre-Order Items

Items obtained through limited-time events, special seasonal promotions, or pre-order packages may be subject to unique refund policies. These terms will be disclosed at the time of purchase and are subject to their own guidelines. Refunds for these items will only be considered in exceptional cases, such as non-delivery, technical failure, or if the event was cancelled or significantly altered.

It is the responsibility of the player to review the specific terms associated with these items before completing any purchase. New World: Aeternum will not be liable for any claims arising from misunderstanding or failure to read these terms.

8. Policy Updates

As our platform evolves and new technological, regulatory, and business considerations arise, this Refund Policy may be updated. When changes occur, the revised policy will be published with an updated effective date, and a notification will be provided to users if the changes significantly affect refund procedures.

Continued use of the New World: Aeternum platform after the release of a new policy indicates your acceptance of the updated terms.

New World: Aeternum remains dedicated to creating a fair and enjoyable experience for all of our users. We aim to resolve any issues in a manner that supports both the player community and the platform’s integrity, and we appreciate your cooperation in following this Refund Policy.